Refunds

Class hours you buy aren't refundable, except:

Where the law gives you the right to cancel. In the EU and the UK, for example, you can cancel a purchase for 14 days after you buy it. We refund what the law says, which may leave out the hours you've already used.
If we stop offering classes: we refund the class hours you bought and haven't used.
A charge in error: if you were charged twice, or by mistake, we refund it in full.

A class that went wrong

A class that went wrong on our side takes no class time. If something on our side ever cost your children class time, we give it back as class time, not money: tell us about the class.

Asking for one

Use the contact form, from the email address of your account, and choose Something else. We refund to the card you paid with, and banks usually show it 5 to 10 business days later. A refund takes back the class hours it paid for, as far as they haven't been used. The Terms of Service have the details.

If a charge looks wrong, please write to us before disputing it with your bank: a dispute pauses your family's new classes and purchases until the bank decides.

Didn't find your answer? See Questions parents ask, or write to us. You don't need to sign in.