Help centre · Account and privacy
Email, password and signing out
On your account page:
- Email: type the new address. We email a link to it and to your current address, and the change happens once you've opened both.
- Password: type your current password, then a new one of at least 8 characters, twice.
- Language: whether your family pages are in English or Chinese (中文). Your choice is kept with your family account, so it follows you when you sign in on your other devices. Classes stay in English.
- Time zone: your children's days and weeks follow it: their class time for the day starts again at midnight there, and weeks start on Monday. The family pages give dates and times in it too. It's the one your browser was in when you signed up, and Use this device's picks the one you're in now.
Forgot your password? On the sign-in page, press Forgot your password?, and we'll email you a link to choose a new one. Open it in the same browser.
Sign out signs you out on the device you're using only. On a shared device, sign out when you're done, as well as using your parent PIN.
Didn't find your answer? See Questions parents ask, or write to us. You don't need to sign in.