Deleting your account

On your account page, press Delete my account, then type your account's email to confirm.

Classes stop as soon as you ask, and you're signed out on your other devices.
7 days later we delete your account and your sign-in, and your children's profiles, lessons, progress and reports.
Until then you can change your mind: your pages say when the account will be deleted, with Keep my account. You can still see the reports and download your data.
If you have a monthly plan from before, it stops renewing as soon as you ask, and Keep my account starts it renewing again. When the account is deleted, your plan ends, and any class time left goes, class hours you bought too.

As the Privacy Policy explains, we keep your consent answers, as a record of what was agreed; class records (dates and lengths), with no link to you or your children; payment records, which tax law asks us to keep; and safety records, if there are any. Deleted information stays in our database backups for up to about a week.

Didn't find your answer? See Questions parents ask, or write to us. You don't need to sign in.